Terms & Conditions

QUICK INFORMATION:

Here we list a quick information about our service. You can always read more detail further down. 

WHY LOW PRICES
We offer MC clothes & accessories directly from manufacturer to customer and no intermediaries. With small margins we offer wholesale prices to end customers and for this reason our prices are considered very low. Do as thousands of other satisfied customers and buy your motorcycle accessories from us. 

DELIVERY
What's in stock is shipped to customer within 2-5 business days. Deliveries from the factory will be delivered within 8-16 business days. 

FREE
Shipping is calculated at checkout before ordering. You can also view the shipping price directly on the product page. 

RETURN / RECLAMATION
ALWAYS COMPLETE IN RETURN / REPLACEMENT FORM AND MAKE IT TO US FOR RETURN RELATED. 

ADDITIONAL BUY
14 DAYS AFTER YOU RECEIVE YOUR ORDER  
(Does not apply to custom orders). 

WARRANTY - 1 YEAR 

CUSTOMER & MOM
We are a European company and customs and VAT are included in the price for all countries that are part of the EU. Other countries will be charged VAT and customs. 


Return Policy 

(Applicable to private individuals only) You have full right of withdrawal for 14 days from the time you ordered your product, provided you have not used the product and returned in a substantially unchanged condition. When returning / replacing, you are the customer who is responsible for shipping back to us for the goods you wish to return / exchange. Please use the same bag / carton that you have received. The item should be returned in the same condition as when you purchased it. All goods returned must be packed in a bag or carton. In case of replacement, return or complaint, we follow the Consumer Agency's e-commerce rules. If the item / goods are used, the return will not be accepted (you will of course try the goods, but do not use them if you wish to return or change). If the item / goods are missing labels even if the garment is unused, Sharkspeed will have to deduct 30% on the value. Then we will not be able to sell the goods / goods to any new customer. In general, it takes about 10 business days from we registered your return until you receive the refund.


Return shipping note:

When you have e-mailed this, it may take a day before you receive your shipping slip mailed to you. When you get it then print and put it on the package and. Contact DHL EXPRESS for pickup of packages. Pack the goods properly and attach the return label to the package.  
You can ship the items in the package the goods came in, or any other similar package in almost the same size. Then attach the return label to the outside of the package and then close your return package properly. 

Return / Repurchase

You have a purchase for 14 days from receipt of your product, provided you have not used the product and returned it in 
substantially unchanged condition. SATISFACTORY ORDERS CAN NOT BE RETURNED! The item should be returned in the same condition as when you purchased it. All goods returned must be packed in a bag or  
carton. If the item / goods are missing labels even if the garment is unused, Sharkspeed will have to deduct 30% on the value. 

Change a product

If you want to change a product, for example to a different size or color, you can easily return it to us and order a new one at Sharkspeed.no. Please enter no return requests, the desired item may be sold out when your package arrives at us. All returns we receive will be refunded to the customer via Klarna. 

REPLACE A PRODUCT

In case of complaint, Sharkspeed is responsible for shipping costs. Contact customer support via email or phone and we will assist you. 

REPAYMENT

If you selected invoice for payment, you will receive a corrected invoice sent by e-mail. If the entire order is returned, the  
invoice will be canceled. If you have already paid your invoice, Klarna will contact you for a refund within a few days. First of all, he returns the money via Klarna, Paypal or Swissbilling. If it does not go then we will refund the amount to the customer's Bank account. 
Refunds will be made within 10 days of receipt of your return. 

DHL HEMLEVERANS / RETUR

We use DHL EXPRESS on our deliveries to Norway for fastest and most secure trading for our customers. Important to
note that all packages are counted by volume freight ie the bigger the more expensive the shipping costs. We strongly recommend that you 
use the same package or similar packages in size as you send back. Sent return in larger packages may incur additional  
costs. If you ship back in similar pack sizes, there will be no additional costs more than you have already paid for the return shipping. 

Delivery 

Products in stock are usually shipped from our warehouse 1-5 business days after the order has been made. In case of high sales, delays may occur. We try our best to always deliver as quickly as possible. We will of course try to send your order as soon as possible, but any delays may occur depending on the season and the time of the order. Our goal is that all orders received a weekday before 10.00, which also consist only of products in stock, must be shipped the same day. Once the products are packed and ready to ship to you, a delivery confirmation will be sent containing the item numbers and other details of your order by e-mail to the address stated in your account. The delivery confirmation is sent when the package is packed and thus not when the shipping has commenced. Therefore, it may take another few hours / day before the package can be traced via DHL EXPRESS. If your order contains both non-stocked items and stock items, then you will be able to get the items in stock to you earlier than those that are not currently available. If this happens, please contact us first.


Return / Byte 

You have full right of withdrawal for 14 days and 30 days of change of right from the time you ordered your product, provided you have not used the goods and are returned in a substantially unchanged condition. Please use the same bag / carton that you have received. The item should be returned in the same condition as when you purchased it. All goods returned must be packed in a bag or carton. If the item / goods are missing labels even if the garment is unused, Sharkspeed will have to deduct up to 40% on the value. Then we will not be able to sell the goods / goods to any new customer. In general, it takes about 10 business days from we registered your return until you receive the refund. Please note that cancellation and replacement rights do not apply to custom orders. Read me this under "Custom orders". If you are not satisfied with anything you ordered, you have 14 days of withdrawal after you have received the item. You are entitled as a customer to open the packaging free of charge to check that the product is working. You are always entitled to cancel your purchase if the product is over. The right of withdrawal applies to the entire Sharkspeed range, except for custom orders. Right of withdrawal does not apply to goods that have been put into service. As a customer, you are required to check your delivery. When exercising a right of withdrawal, the goods shall be returned in a substantially unchanged condition. Once we have returned the goods and made an assessment of the return based on the condition of the goods, we will refund the amount you paid for the goods within 14 days of receipt of the return, You are always entitled to cancel your purchase if the product is over. The right of withdrawal applies to the entire Sharkspeed range, except for custom orders. Right of withdrawal does not apply to goods that have been put into service. As a customer, you are required to check your delivery. When exercising a right of withdrawal, the goods shall be returned in a substantially unchanged condition. Once we have returned the goods and made an assessment of the return based on the condition of the goods, we will refund the amount you paid for the goods within 14 days of receipt of the return, You are always entitled to cancel your purchase if the product is over. The right of withdrawal applies to the entire Sharkspeed range, except for custom orders. Right of withdrawal does not apply to goods that have been put into service. As a customer, you are required to check your delivery. When exercising a right of withdrawal, the goods shall be returned in a substantially unchanged condition. Once we have returned the goods and made an assessment of the return based on the condition of the goods, we will refund the amount you paid for the goods within 14 days of receipt of the return, 

NOTE! Normally, it takes about 2 weeks to send your return to us before receiving any refund. In exceptional cases, it may take up to 30 days for repayment, which is the maximum time by law. Please contact us before returning the goods, then we can reduce the handling time to make you satisfied. 

We recommend that you use our return shipping notes for return for fastest and cheapest return.

Then send a copy of the receipt on your order. Returns are only valid if the item is unused and is in new condition. Shipping costs are paid by the buyer. Please note that a copy of the receipt must be attached to the package and the reason for the return. In case of complaint / return / change, you can purchase contracted shipping notes directly from our website. We will then send you a shipping slip by email, which you then print and put on the package. We use DHL express for our shipments so on return, they pick up the package with you by arrangement. 



Complaint 

As a consumer, you have a right of claim from the date you receive the item. You must leave a message "within a reasonable time" after you have discovered it. If you advertise within two months, according to the consumer purchase, it is always considered that it has taken place at the right time. However, reasonable time may be longer than two months. Contact us before returning the goods. Click "Contact Us" and send away your request. 
In case of complaint / return / change, you can purchase contracted shipping notes directly from our website. We will then send you a shipping slip by email, which you then print and put on the package and contact DHL EXPRESS for pickup. 

Please note that a copy of the receipt must be enclosed with the package and the billing statement. If the package is damaged by delivery then you should immediately make a complaint where you pick up your package. So be sure to check the package when you download it. 


Warranties 

Warranty is given by the manufacturer, distributor or seller and applies to any defects in the product that have not been caused by the user by negligence or intention. All products in our range are subject to at least one (1) year warranty, unless otherwise stated. In cases where a manufacturer / supplier provides longer warranty period than one (1) year, the product is of course covered by this warranty period. In case of warranty cases, we will contact our suppliers, so the handling can take a few working days. 

Unpatched items 

We reserve the right to charge you for the return, shipping costs, etc. You will be charged with a 20-55 Euro minimum charge for unpaid packages. This is calculated on 2 freight and administration costs. 

Pressure errors, etc. 

We reserve the right to print errors, errors in information and errors in item specifications. All pictures are illustrative and do not reflect the exact appearance and nature of the product. 

Copyright 

All content on these pages is considered as Sharkspeed or subcontractor's property. The information is protected by copyright, marketing and trademarks. This means that trademarks, company names, product names and product information regarding The weight, images and graphics of the product, design, layout and other content may not be copied or used without the express written consent of Sharkspeed. 


About cookies 

This site contains so-called cookies. A cookie is a small text file stored on your computer and containing information. There are two types of cookies. One type saves a file permanently on your computer. The other type of cookies is called session cookies. While you are browsing a page, this cookie is sent between your computer and the server to connect information, such as the login name you use. Session cookies are not stored permanently on your computer, but disappear when you close your browser. Your browser must accept cookies, otherwise you will not be able to add items to your shopping cart. 

Security and SSL 

We use a security standard called 3D-Secure. It is a security standard developed by VISA and Mastercard to ensure secure payments over the Internet. All information is encrypted with 128-bit SSL encryption, which means that no unauthorized person can access your card details. We also use SSL (Secure Socket Layer), which is a protocol for secure data transfer over the Internet (or other networks). The company Netscape Communications has developed and developed the SSL protocol, which has now become an industry standard. A protocol is a set of rules and procedures on how to process the information (data). The SSL protocol handles the data in several ways and "redo" the information. This is done because the data should not be readable during the transfer between the two computers, this "

FORCE MAJEURE 

In case of war, warlike event, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster or similar event, Sharkspeed will be able to apply force majeure. This means that this agreement does not have to be fully met. If this happens, we will try to inform the customer about this. In case of any dispute, we will of course follow the decision of the Swedish Complaints Board. 

OWNERSHIP 

All goods remain Sharkspeed property until full payment has been made available to the company. Sharkspeed reserves the right to cancel a purchase if fraud is suspected. 

Changes to Sales 

Terms Sharkspeed reserves the right to change under current terms of sale.